Important Info
Studio Policies
Please review the guidelines below. Choose the set that applies to your lessons.
Adult Lessons (18+)
These terms apply to all one-to-one lessons booked for students aged 18 and over.
Arrival Times
Please aim to arrive no more than 5 minutes before your scheduled start time as there is no seated waiting area. For security reasons, if I am the only occupant of the building then the doors will be kept locked and I will meet you at the doors a couple of minutes before your scheduled start time. This includes wet weather so please come prepared to wait outside. If there are other building users, the doors may be left unlocked in which case you are welcome to wait in the foyer.
Late Arrivals
If you arrive late, your session will still end at the scheduled time to respect the next student's appointment and the full session fee will apply.
Cancellations & Rescheduling
I require a minimum of 24 hours notice for any cancellations or requests to reschedule. Sessions cancelled with less than 24 hours notice will not be refunded.
Payment
Payment is required at the time of booking to secure your session. All package sessions must also be scheduled at the time of booking. If you become unavailable for a session you have booked then you are free to reschedule (through a clickable link on your booking confirmation email) so long as it is more than 24 hours before the session.
If you have any questions about my adult lesson policy, please contact me directly at unlockedvocalcoaching@gmail.com.
Children & Young People (Under 18s)
Dedicated policies for younger singers. These cover how block bookings and half-term scheduling work, along with my full safeguarding commitments.
Booking & Attendance Policy
To ensure a smooth, organized, and fair scheduling process for everyone, please review my booking and attendance guidelines below.
Arrival Times & Venue Access
- Arrival Window: Please aim to arrive no more than 5 minutes before your scheduled start time as there is no seated waiting area.
- Building Security & Access: For security reasons, if I am the sole occupant of the building, doors will remain locked and you will be met at the entrance a few minutes prior to your session.
- Weather Preparedness: Because outdoor waiting may be necessary (including during rainy weather), please come prepared to wait outside.
- Foyer Waiting: If other building users are present and doors are left unlocked, you are welcome to wait in the foyer.
Late Arrivals
- Session Duration: If you arrive late, your session will still conclude at its originally scheduled time out of respect for the next student's appointment.
- Fees: The full session fee will apply regardless of late arrival.
Lesson Commitments & Half-Term Blocks
- Block Bookings: Lessons are booked in blocks of 6 sessions at a time, aligned with the school half-term periods.
- Upfront Payment: Payment for the full 6-lesson block is required upfront at the time of booking.
- Scheduling: All specific dates and times for your child's 6 sessions must be selected and booked directly through the online booking platform at the time of payment.
- Short Half-Terms: If a half-term period contains fewer than 6 weeks, parents are required to book the remaining session(s) from the subsequent half-term block to complete the mandatory 6-session commitment.
Rescheduling & Cancellation Policy
I understand that life happens and sometimes rescheduling is required. If you need to change a lesson booking, please adhere to the following guidelines:
- Notice Period: All rescheduling must be completed a full 24 hours prior to the scheduled session start time.
- How to Reschedule: You can reschedule your lesson to another available slot through the clickable link in your booking confirmation email.
- Timeframe: Any rescheduled lesson must take place within the same half-term period, unless otherwise agreed.
Renewal & Ongoing Bookings
- New Booking Links: A brand-new booking link will be sent out to parents at the end of each current half-term so you can secure your slots for the upcoming block.
Please note: time slots are booked on a first come, first served basis so book early to avoid disappointment.
Ending Lessons & Notice Period
- Notice Requirement: If you decide not to continue booking further lesson blocks, a minimum of 2 weeks notice must be given prior to the end of the current half-term block.
- Remaining Sessions: Any prepaid lessons remaining within the current half-term block must be used within that period, in accordance with the standard rescheduling and attendance terms.
If you have any questions regarding this policy or need assistance with the booking platform, please feel free to reach out!
Safeguarding Policy
Please find my safeguarding policy below with information for parents and guardians of those under 16.
Download Safeguarding Policy Document
As a freelance singing teacher, I am committed to providing a safe, encouraging, and supportive environment for all students. The welfare of children, young people, and vulnerable adults is paramount, and I take every reasonable step to protect them from harm, abuse, and neglect.
Professional Conduct & Boundaries
- Physical Contact: Singing instruction occasionally involves physical awareness (e.g., posture, breath support). Physical contact is kept to a minimum, will only be used when necessary for technique, and will only occur with the explicit consent of the student (or parent/guardian if the student is under 16).
- Communication: All communication regarding scheduling, payments, or lesson content for students under 16 will take place directly with a parent or legal guardian via email or phone.
Parent & Guardian Involvement
- Parents or legal guardians of students under 18 are always welcome to sit in on in-person lessons.
- For children under 12, a parent or guardian must remain on the premises for the duration of the lesson. Children 12+ can be dropped off at the parent's discretion.
Reporting Concerns
If a student discloses information regarding abuse, or if I observe signs that raise concern for a student's safety and well-being:
- I will document the details accurately as soon as possible.
- I will report the concern to the relevant local authority children's or adults' social care services, or to the police if a child or vulnerable person is in immediate danger.
Code of Practice & Qualifications
- I hold a current enhanced DBS (Disclosure and Barring Service) check.
- I maintain up-to-date public liability insurance (up to £1M) for all teaching activities.
If you have any questions or concerns regarding this policy, please contact me directly at unlockedvocalcoaching@gmail.com.